General Terms and Conditions

General Terms and Conditions of the online store of the company NAKATA, s. r. o.

Article I.

General provisions

  1. These general terms and conditions (hereinafter referred to as the "GTC") govern the rights and obligations of the Seller (Operator) and the Buyer (Customer) for the purpose of the sale of goods on the Seller's e-shop website.
  2. The Seller (Operator) of the e-shop website is NAKATA, s. r. o., Langsfeldova 5402/1, 036 01 Martin, Company ID (IČO) 52321100, Tax ID (DIČ) 2120988199, VAT ID (IČ DPH) SK2120988199, while the Buyer (Customer) is any natural or legal person who fills out the order form for goods on the website.
  3. The Seller (Operator), hereinafter referred to as the "Seller", and the Buyer (Customer), hereinafter referred to as the "Buyer", have agreed that these General Terms and Conditions shall apply to goods ordered from the website www.forlled.sk, which the Seller will deliver to the Buyer based on the completed order form.
  4. The General Terms and Conditions are part of every delivery of goods. If the Seller and the Buyer agree in writing on terms different from these GTC, such terms shall take precedence over the GTC.

Article II.

Method of concluding the purchase contract / order

  1. After filling out the form as required by the system, the Buyer's order will be automatically generated, and its receipt will be confirmed to the Buyer for information purposes. The order constitutes a proposal for concluding a purchase contract. The purchase contract itself is concluded at the moment the Buyer receives the Seller's binding consent to the proposed purchase contract, i.e. by the Seller's binding confirmation of the order. From this moment, mutual rights and obligations arise between the Buyer and the Seller, as defined by these GTC.
  2. The purchase contract is concluded upon receipt of the goods or payment of the purchase price, whichever occurs first. If the purchase contract is concluded in writing, any amendment to it must also be in writing.

Article III.

Rights and obligations of the Seller

  1. The Seller is obliged to:
    1. Deliver the goods based on the Buyer's confirmed order from the Seller's e-shop website in the agreed quantity, quality and time, and to arrange transport in a manner necessary for its preservation and protection
    2. Ensure that the delivered goods comply with the applicable legal regulations of the Slovak Republic
    3. Hand over to the Buyer all documents necessary for the receipt and use of the goods.
  2. The Seller has the right to proper and timely payment of the purchase price from the Buyer for the delivered goods.

Article IV.

Rights and obligations of the Buyer

  1. The Buyer is obliged to:
    1. Take delivery of the purchased or ordered goods
    2. Pay for the goods properly and on time
    3. Not damage the good business name of the Seller
    4. Confirm receipt of the goods with their signature
  2. The Buyer has the right to delivery of the goods in the quantity, quality, time and place agreed by the contracting parties

Article V.

Delivery conditions

  1. Goods are sold according to the samples displayed on the Seller's e-shop website.
  2. The Seller has the right to divide the Buyer's order into several orders based on delivery time at its own discretion, of which the Seller will notify the Buyer. If the Buyer does not agree with the division of the order, the Buyer may cancel the order.
  3. The Seller will deliver the goods within 10 days. If the Seller does not have the goods in stock and the Buyer accepts the delivery date proposed by the Seller, this determination of the delivery date shall be decisive.
  4. If the Buyer repeatedly fails to take delivery of the goods, the Seller is entitled to charge the Buyer for the costs incurred as a result of such failure to take delivery of the goods.
  5. The Seller is entitled to withdraw from the purchase contract if the manufacturer, importer or supplier of the goods agreed in the purchase contract has discontinued production or made such significant changes that made it impossible for the Seller to fulfil its obligations. The Seller is obliged to inform the Buyer of this fact immediately.
  6. The Seller delivers its products through:
    1. Slovenská pošta – Express courier
    2. Slovenská pošta – cash on delivery

Article VI.

Purchase price

  1. All prices on the e-shop website are final and without any further mark-up. The Seller reserves the right to change prices in the event of unauthorized interference with the content.

Article VII.

Acquisition of ownership and transfer of risk of damage to the goods

  1. The Buyer acquires ownership of the goods upon taking delivery of the goods and paying the full purchase price for the goods.
  2. The risk of damage to the goods passes to the Buyer at the moment the Buyer takes delivery of the goods from the Seller.

Article VIII.

Personal data and its protection

  1. The contracting parties have agreed that if the Buyer is a natural person, the Buyer is obliged to provide the Seller with their personal data required by the system, in particular their first and last name, permanent residence address including postal code, birth number, telephone number and e-mail address.
  2. The contracting parties have agreed that if the Buyer is a legal entity, the Buyer is obliged to provide the Seller with its business name, registered office address including postal code, Company ID (IČO), telephone number and e-mail address.
  3. The Buyer declares that they agree to the processing of their personal data by the Seller for the purpose of processing this data in an information system in the form of the Seller's electronic records of Buyers. This consent is granted by the Buyer for an indefinite period and may be withdrawn in an appropriate manner.

Article IX.

Cancellation of order / contract

  1. The Buyer notifies cancellation of the order by phone at 0918 873 336 or in writing by mail, or by e-mail at forlled@forlled.sk

Article X.

Final provisions

  1. The Seller reserves the right to change these general terms and conditions and the obligation to notify changes to these GTC in writing by posting them on the Seller's e-shop website.

Article XI.

Right of withdrawal from the contract – information for consumers

  1. The Buyer, if a consumer, has the right to withdraw from a distance purchase contract without giving a reason within 14 days of receiving the goods, in accordance with Act No. 108/2024 Coll. on Consumer Protection. If the subject of the purchase contract is the delivery of several types of goods or the delivery of goods in several parts, the withdrawal period runs from the day of receipt of the last delivery of goods.
  2. The Buyer may exercise the right of withdrawal with the Seller in writing at the Seller's registered address, or by e-mail at forlled@forlled.sk, by an unambiguous statement (for example, a letter sent by post or by e-mail).
  3. Sample withdrawal statement: “I hereby give notice that I withdraw from the contract for the purchase of the following goods: ..., order number: ..., order date: ..., date of receipt: ..., consumer's name and surname: ..., consumer's address: ..., consumer's signature (only if this form is submitted in paper form), date.”
  4. The withdrawal period is deemed to have been observed if the notice of withdrawal was sent to the Seller no later than on the last day of the period.
  5. The Buyer is obliged to send the goods back to the Seller's address, or hand them over to the Seller, no later than 14 days from the date of withdrawal from the contract. The Buyer bears the direct costs of returning the goods.
  6. The Seller is obliged, without undue delay and no later than 14 days from the day of delivery of the notice of withdrawal, to refund the Buyer all payments received under or in connection with the contract, including the costs of transport, delivery and postage (except for additional costs if the Buyer chose a type of delivery other than the cheapest standard delivery offered by the Seller). The Seller is not obliged to refund the payments before the goods are delivered back or before the Buyer proves that the goods have been sent back.
  7. The Buyer is liable for any decrease in the value of the goods resulting from handling the goods in a manner other than that necessary to establish the nature, properties and functionality of the goods.
  8. In accordance with § 19(3) of Act No. 108/2024 Coll., the Buyer cannot withdraw from a contract for the sale of goods enclosed in protective packaging that is not suitable to be returned for health or hygiene reasons and whose protective packaging has been broken after delivery. This applies in particular to cosmetic and skincare products (e.g. creams, serums, lotions) whose hygienic protective seal has been opened or removed.
  9. We recommend sending the returned goods in their original packaging, undamaged, complete and with proof of purchase.

Article XII.

Supervisory authority and alternative dispute resolution

  1. The supervisory authority overseeing compliance with consumer rights is: the Slovak Trade Inspection (SOI), Inspectorate of the SOI for the Žilina Region, based in Žilina, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, Slovakia, tel.: +421 41/763 21 30, +421 41/724 58 68, e-mail: za@soi.sk.
  2. If the Buyer is not satisfied with the way the Seller handled their complaint, or believes that the Seller has infringed their rights, they are entitled to contact the Seller with a request for redress. If the Seller responds negatively to this request, or does not respond within 30 days of it being sent, the Buyer has the right to submit a proposal to initiate alternative dispute resolution (ADR) to an ADR entity, in particular the Slovak Trade Inspection or another relevant authorised legal entity listed in the register of ADR entities maintained by the Ministry of Economy of the Slovak Republic, in accordance with Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution.
  3. A proposal to initiate alternative dispute resolution may be submitted in the manner set out in § 12 of Act No. 391/2015 Coll., i.e. in writing, electronically or orally into the record, or via the form available on the website www.soi.sk.
  4. Alternative dispute resolution is free of charge and serves solely to resolve a dispute between the Buyer (consumer) and the Seller arising from or related to a consumer contract.
  5. The European Online Dispute Resolution (ODR) platform, previously operated by the European Commission, ceased operation on 20 July 2025. A current overview of alternative dispute resolution entities in EU member states is available on the European Commission's website: consumer-redress.ec.europa.eu.